eGain and Leading Industry Analyst Firm Host Online Seminar on Web Self-Service Innovation - Self-Service 3
Released on = August 16, 2006, 2:24 pm
Press Release Author = eGain Communications
Industry = Software
Press Release Summary = Webinar to focus on web self-service evolution, innovation and best practices that maximize customer adoption
Press Release Body = Mountain View, Calif. (August 16, 2006): eGain Communications Corporation (OTC BB: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand deployment, today announced that it will host an online seminar featuring JupiterResearch on Wednesday, August 22nd, from 11:00 am to noon Pacific Time. The webinar will focus on the evolution of web self-service from a tactical cost reduction tool to a strategic differentiator that can boost online user adoption, enhance customer experience, and increase sales.
JupiterResearch has been tracking the evolution of web self-service over the last seven years, and has identified three distinct stages of its evolution - from Self-Service 1.0 to Self-Service 3.0. Leveraged by leading companies that excel in customer service, Self-Service 3.0 represents the most innovative and comprehensive approach to self-service that can set new standards in user adoption and customer experience, while increasing sales and strengthening brand loyalty. JupiterResearch will walk the audience through this evolution and provide insights into Self-Service 3.0 - what it is and how businesses can benefit from it.
eGain delivers the industry\'s most comprehensive, proven and flexible customer interaction management solution, including web self-service, to world-class clients. Co-presenting with Jupiter, eGain will speak about self-service innovations and best practices implemented by its blue-chip clients worldwide.
Featured Presenters - Zachary McGeary, Associate Analyst for Web Technologies and Operations, JupiterResearch - Don Muchow, Senior Solutions Manager, eGain
Date and Time of Event Wednesday, August 22nd, from 11:00 am to noon Pacific Time.
How to Register To register, please fill out the registration form at: http://www.egain.com/pages/egain_webinar_06aug.asp?source
Web Site = http://www.egain.com
Contact Details = A: 345 E. Middlefield Road Mountain View, CA 94043 P: 650-230-7532 F: 650-230-7600 E: jabayan@egain.com